FAQ
Questions, answered plainly.
The things people ask before trusting us with the most important data they have.
Frequently asked questions
§01 What exactly does the authorization let Corpus do?
It authorizes us to request your medical records on your behalf — and nothing else. It does not let us make medical decisions or share your data. It's revocable at any time and covers record requests only. See the Authorization page for the full scope.
§02 What happens if I cancel?
You keep your record. We provide a full export in open formats (FHIR R4 plus your raw files), and your authorization ends. There's no lock-in.
§03 How is my family's privacy protected?
Each person's records are siloed. Family-level pattern detection works only on data each member chose to share and returns aggregate signals — it never exposes one relative's record to another.
§04 Which regions and insurers do you support?
We're starting with patients in Germany and the EU, where access rights are strongest, and expanding. We'll always tell you honestly what we can retrieve in your situation before you commit.
§05 What's the identity check like?
A brief video-based verification, comparable to opening a bank account — about five minutes. It's used only to verify you so providers honor the request; the video is not retained.
§06 "Emergency access" — what is that?
You can nominate a trusted physician or relative who may be granted time-limited, read-only access if you can't respond — only if you don't decline within a window you set, and always logged. You stay in control.
§07 Who pays — me or my employer?
Both models exist. If your employer offers Corpus, you enroll through them at no personal cost. Otherwise you subscribe directly. Either way, you are the customer and the data is yours.
§08 Do you sell my data or give me medical advice?
No to both. We never sell or broker your data, and Corpus does not provide medical advice or diagnoses — it organizes your records and flags things for you to discuss with your doctor.
Start recovery
Recover my record
Where should we start? We file the first requests; you hold the key. We reply within two business days.