For records desks & providers
You received a Corpus request. Here’s what it is.
Corpus helps patients assemble their own medical records. When a request arrives, it’s a patient exercising their legal right of access — with us acting on their behalf.
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What this request is
Four things to know before you respond.
PATIENT-AUTHORIZED Corpus acts as the patient's authorized representative. The request carries a verifiable authorization reference (a link and a copy you can retain for your records).
LEGAL BASIS Requests cite the patient's right of access — GDPR Art. 15/20 in the EU. We ask for a complete, machine-readable copy where available.
SEND WHAT YOU HAVE If your system only exports PDF, send us that — we handle the format uplift. We're not asking you to do extra work, just to release the patient's data.
REAL CONTACT Questions, or think a request is mistaken? There's a named contact and a direct line on every request — not a no-reply address.
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What a request looks like
No mystery. No spam.
Records request illustrative
Patient
Maria K. · DOB 1962-04-11
Authorization
Ref CRP-7Q2K · verify at corpus authorization link (copy attached)
Legal basis
Patient right of access — GDPR Art. 15 & 20
Requested
Complete record, machine-readable where available (raw DICOM, lab values with units/ranges, full reports)
Questions / disputes
A named Corpus contact & direct line on the request
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Disputes & questions
Questions about a request?
We’d rather make this easy. Reach a person directly and we’ll sort it out.
RESPONSE TIME We aim to respond to records desk enquiries within one business day.
DISPUTES If you believe a request is in error, reply directly to the named contact on the request — or use the address below.
CONTACT operations@mxschons.com — subject line: Corpus records request.